COOPERATION OF NURSING STAFF AND THEIR SATISFACTION WITH WORK IN THE HOSPITAL OF A MEDICAL ORGANIZATION

Abstract

A "team" in healthcare is traditionally referred to as an interdisciplinary team. Studying this particular professional group is important to understand how teamwork exists among those who provide most of the patient care. Communication skills contribute to the development of interpersonal relationships. Improving the quality of communication between participants in the healthcare system is a global priority and can contribute to better diagnosis and treatment.

The purpose of the study: to study the relationship of interpersonal communication with the degree of job satisfaction of a nurse among nurses.

Meterials and methods

Design is an observational cross–sectional study using analytical statistics methods. Data collection was carried out using a survey (using the on-line Google Form server), in one of the State Clinical Hospitals in Almaty, in 2023. 281 nurses participated in the study. The questionnaire developed by us is an assessment of the strategy of behavior of nurses in the event of a conflict situation) It was carried out using Pearson's chi-square criterion and/or Fisher's exact test, with the calculation of relative risk (RR), as well as binary logistic regression. In addition to these basic methods, the following tests were used for analysis: single-sample binomial criterion and single-sample chi-square criterion. The null hypothesis was rejected in the case of p <0.05.

Results and discussion

In general, the proportion of nurses who were satisfied and dissatisfied with their work was 39.86% (n=112) and 60.14% (n= 169), respectively. The asymptotic significance of a single sample binomial criterion was p=0.001, which indicates the reliability of differences in proportions. Among the nurses dissatisfied with their work (n=169), the following prevailed: older sisters (χ2=40.645, p≤0.001), sisters with less work experience (χ2=90.941, p≤0.001) and sisters engaged in practical activities (χ2=83.568, p≤0.001). The results obtained indicate the presence of a statistically significant association of the level of satisfaction of nurses with work activities with such characteristics as "team cohesion" (RR=8,050, p≤0.001), "the level of trust in the team" (RR=3,470, p≤0.001), "friendly and business criticism in the team" (RR=3.393, p=0.004), "free expression of opinion in the team" (RR=12.285, p≤0.001), "the emotional attitude with which you usually come to work" (RR=4.442, p=0.003) and "the moral and psychological climate in the team" (RR=7.068, p≤0.001).

Keywords: collaboration, job satisfaction, nurse